TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Terms of website use
Throughout the following The Site/ the site refers to the website dgallsorts.com
These are the terms of use for The Site and include access, browsing and the registration of your details to use the site.
Use of the site confirms your acceptance of these terms and conditions.
Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of the site:
· Privacy Policy: this gives the terms on which we use your information and by using the site you confirm that this has your consent and that the information you supply is accurate.
· Our Cookie Policy, which sets out information about the cookies on the site.
· If you purchase goods from the site, our Terms of Sale will apply to the sales.
Information about us
dggenealogy.com is a site owned and operated by Deana Godmon t/as D G Genealogy. Our business address is Flat 1 Shipway House, 28 Marine Parade, Hythe, Kent CT21 6AN
We are not registered for VAT
Our telephone number is 07951 662054
You can contact us via email, post or telephone.
Changes to the terms
We may change these terms at any time by amending this page. Please check this page from time to time and take notice of any changes we have made as they are binding on you.
Changes to the site
We are continually updating and amending the site. Errors and omissions throughout the site are excepted.
Accessing our site
The site is made available free of charge and at all possible times. We cannot be responsible if the site is down for reasons beyond our control. We reserve the right to update, withdraw or close the site at any time.
Any person who accesses the site through your internet connection are assumed aware of these terms of use and other applicable terms and conditions and by using the site agree to them.
Purchases and use of the site should be made in your own name and identity masking systems are not allowed.
Your account
Any personal codes or security procedures allocated to you via the site are for your use only and should be kept confidential and not disclosed to any third party.
We will disable any codes or procedures if we feel our terms and conditions have been broken by the person holding those codes or someone associated with them.
If you suspect that anyone other than you knows your passwords or security information you should contact us immediately.
Copywrite and ownership of content
We are the owner of copywrite in respect of original work on the site – other contributors work will be acknowledged and their copywrite is protected. All such rights are reserved. All illustrations, photographs, designs, video or audio should be assumed copywrite unless explicitly excluded.
You may print off one copy or download details for sharing within your organisation or among friends but this must not be altered in any way. Items should be used within context and our status or that the authors should be acknowledged.
No part of the site may be used for commercial gain unless first obtaining our (or our contributors) consent.
Failure to comply with these terms will result in your access to the site being withdrawn.
Information on the site
Site content is for information only and all opinions are those of the author of the item and not that of anyone else associated with the site.
No information is meant as advice for taking any actions or to be deemed a professional advice.
These terms and conditions do not in any way limit our liability under English Law in relation to statutory liability. However we shall not be held liable for any actions taken by users of the site either by way of mis-use of the information or by way of technical or virtual viruses that may be passed due to use of the site or through links on the site. We are not responsible for any linked websites and do not offer any endorsement of these or their products.
By posting items to the site you are allowing us to copy and re-use them within the site. Also to supply details of the author of the content to a third party that has a genuine need for that information or a claim due to ownership of the content.
We cannot guarantee the content of the site is free of virus and other cyber issues. You are responsible for configuring your own system and should use a reliable software protection programme when using the site.
You may link to our home page as long as you do not do so in a way that claims we are endorsing your own site. You may only link from a site you own. If you wish to link to other content/pages you must contact us for permission before doing so
If we offer links to other sites then this does not offer any recommendation of the destination site and offers no endorsement of that site
Standards
Whether during use of our site, making contact with others or posting on information or comment boards or supplying content within the site you must observe with the following;
a) the use must be lawful – locally and internationally
b) you must not use the site to facilitate unwanted advertising (spam)
c) you must not knowingly upload any viruses, key tracking, spyware or any such damaging programmes when accessing the site.
d) all entries must take into consideration all equality laws and those affecting minors in the UK and elsewhere in the world where the item may be seen.
e) whilst effort will be made to moderate postings by third-parties to the site it is for the user to ensure that any use by minors is monitored.
f) if a user finds information that causes them concern they should contact the site administrators immediately. The moderator will then make a decision whether the item / posting is in line with the ethos of the site. If a posting is considered to be a problem it will be removed immediately.
g) you must not post items subject to others copywrite or ownership or use a trademark in an improper manner.
h)you should not invade another persons privacy or post information about a third party without their consent
i) any opinions expressed should be your own and be honestly held.
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E-mail addresses
If you supply us with your email address in relation to a competition, newsletter etc this will allow us to send you details about the site by way of regular updates, news, product information etc. You may withdraw from the mailing list at any time by clicking the link at the bottom of all items from us or contacting us directly.
We shall never pass on your email address to third parties for any promotional or commercial use.
TERMS OF SALE
The following should be read in conjunction with our terms of use, privacy and cookie policy.
By buying a product from the site you agree that you accept our terms of sale and conditions. Please read the terms carefully and contact us if you have any questions – prior to ordering from the site. If you should wish to you may print a copy of these Terms or save them to your computer for future reference.
We may amend these terms from time to time without notice so please check them each time you purchase. All terms and conditions and any subsequent contract between us are in the English language only.
We are bound by regulations and laws in ENGLAND and any disputes etc will be actioned in the English courts and no others.
Should any section/ wording be found to be unenforceable due to contravention of any regulations that section/wording alone will be void but all other terms and conditions will remain in place.
ABOUT US
I am Deana Godmon t/as D G GENEALOGY. Our address is Flat 1 Shipway House, 28 Marine Parade, Hythe, Kent CT21 6AN. Our telephone number is 07951662054. Our email address is admin@dggenealogy.com I am a sole trader and not a registered company. I am not registered for vat.
OUR PRODUCTS
Each product is individually photographed – we do not use stock photographs. However where we have more than one of an item the photographs may not all apply to each item. We will try to make this plain in the description but if you have any questions please ask before purchase and we will send you the relevant photos of the item you would be purchasing.
Items may be advertised in more than one place. We will try at all times to make sure those listed are available but in the event of their being sold elsewhere we will advise you as soon as possible by email and refund any monies paid.
HOW WE USE YOUR INFORMATION
We will never share your information with a third party unless required to do so by law. We will only use your information to ensure the smooth purchase procedure, process your payment and to let you know of any other products/ services we have that may be of interest to you.
BUSINESS CUSTOMERS
By purchasing you confirm that you are able to purchase on behalf of the company concerned.
WHAT HAPPENS WHEN YOU ORDER
We shall acknowledge your order at the time and will then either a) send a notice of despatch b) advise you if the order cannot be processed for any reason. In the case of b) a refund will be made immediately. Please check your order carefully before submitting as changes cannot be made once despatch has been confirmed.
CANCELLATION OF ORDER
You may cancel your order within 14 days of placing the order or at any time up to the time we have despatched the item (whichever is longer). If the order has been despatched before notice of cancellation is received then the item will need to be returned to us at your expense before the full purchase price of the item will be refunded. Please note a full refund will be made of all monies paid if the item is NOT despatched. If the item has been despatched then the refund will be for the purchase price of the item only – i.e postage will not be refunded.
RETURNS
You may return the item within 14 days of receipt. Before returning you must contact D G GENEALOGY to arrange return by an agreed method, with tracking and signature upon delivery and this will be at your cost. Unless the item is faulty in which case reasonable postage will be refunded.
If you wish to return an item to us you should contact us via the ‘contact us’ page on the website. We will liaise with you to arrange the most efficient way of returning the item and of processing your refund. Refunds will be made via paypal.
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DELIVERY
Our working days are Monday – Friday and do not include bank holidays. We aim to despatch within 5 working days. Delivery will depend on the mode of postage used which will be shown on the individual listing. UK MAINLAND: Standard Delivery is by Royal Mail 1st class and is usually next day (therefore item will be received normally within 6 working days of the order). Standard Courier is normally 2 – 3 working days (delivery expected by 8 working days). At busy periods such as Christmas these times will vary. UK HIGHLANDS & ISLANDS and OVERSEAS: We will try to us Royal Mail 1st Class or international small packages whenever possible. Delivery times will vary dependent on your address. We are happy to give you an estimate if you contact us before purchase. From time to time D G GENEALOGY will close for holiday and these details will be clearly posted on our information pages and delivery times adjusted accordingly. The above times are given as an indication and at all times are approximate.
Delivery will be made to the address supplied by you at time of order, a courier may leave the parcel somewhere safe or return it to their depot for collection – if you do not collect it and it is returned to us we will charge should you wish to still receive the parcel, if you no longer wish to have the item we will refund the cost of it but not the postage.
If you have special delivery requests we are happy to try to help but we cannot guarantee any delivery times where the item is being delivered by a third party.
Certain items are no longer allowed in the post to certain areas/ countries. We shall try to indicate in the listing if there is a problem with certain areas but we reserve the right to cancel an order if the postage of that item to the specified address is prohibited.
INTERNATIONAL DELIVERIES IMPORTANT NOTICE – some items may be stopped at customs and duties be chargable. We have no way of checking when and if this will occur. All additional duties/ taxes/ payments are the responsibility of the purchaser. If in doubt please check with the relevant authorities in your country before purchasing. It is your responsibility to check and we will not be responsible for the loss of any goods seized for this reason. We will not be responsible should you choose to break any laws regarding restricted items being imported into your country.
Pick up from our storage facility is welcome but only by prior appointment.
In some cases EVENTS OUTSIDE OUR CONTROL may have a bearing on our processing and delivery times and we cannot be held responsible for any delays in these circumstances. We will contact you as soon as possible to advise you of the consequences of the event and you will be offered the option to cancel the order or wait for the situation to normalise.
PRICING
Whilst we will take all possible steps to ensure the prices are correct on our site but if a genuine error is made we reserve the right to contact you to advise you of the correct price and it will be your decision to proceed or cancel.
Prices quoted are the full purchase price and do not include VAT as D G GENEALOGY are not at this time registered for VAT. Should this position change we shall increase our prices by the relevant amounts and this will be announced on our information pages. During any transition time should a vat registration be required and you order a product that has not been amended we shall contact you for the price difference. We will cancel the sale without charge and refund any monies paid if you decide not to continue at the new price.
PAYMENT
We accept Paypal for payments for postal orders. Paypal may be used by you even if you do not have an account with them.
If you pick up your item from us we will also accept cash on collection.
Full payment must be received before despatch or collection.
ITEMS DAMAGED IN TRANSIT or DEFECTIVE
Use the ‘contact us’ page to contact us by email or phone and advise us of the damage that has occurred or the way in which the item is defective. We will liaise with you regarding the next step and your refund. Photographs of the packaging and damage would be appreciated when you make your claim.
Please check all items carefully upon receipt and tell us of any breakages or problems as soon as is practicable.
Please read the description carefully. In most cases these items are pre-owned and therefore will have an amount of wear and tear. We will try to give an adequate description and this should be borne in mind when considering any claim for a ‘defective’ item.
In the case of cash and collection purchases the items should be checked carefully before taking them away as breakages/damage cannot be claimed once the items have left the collection point.
GUARANTEES and WARRANTIES
Unless specifically mentioned in the listing we give no warranties or guarantees on these items. They will be checked and tested (if possible) but sold ‘as found’ as pre-owned items.
Goods are sold for the use of the purchaser and no liability will be accepted if they are used for commercial or resale purposes either to you or the end user.
COMMUNICATION
If we specify that contact must be made ‘in writing’ this includes both mail and email. Mail will be sent to the address supplied at time of sale.
Our contact us page will supply up to date methods of contacting us both in writing or verbal.
PRIVACY POLICY
YOUR INFORMATION
D G GENEALOGY is careful to protect your privacy. For the purpose of data protection the data is collected and used by D G GENEALOGY, Flat 1 Shipway House, 28 Marine Parade, Hythe, Kent CT21 6AN. This policy should be read along with our terms and conditions document.
We will collect data from you whenever you use our site, be that through signing in for newsletters, offers, placing an order, filling in a form, entering a competition, commenting, reviewing, contacting us via email, phone or mail, or through any social media interaction. We may hold financial information concerning orders etc but the actual card details etc will not be held as we will only accept payment via paypal who hold these records of payments etc.
We may use third parties to collect data for analytical purposes or for use to make our service better. This may include, amongst other things, your ‘clicking’ pattern, the pages you visit, the URL you use, where you came to us from and where you went if using a click through from our pages.
We also use cookies to help us make your visit more interesting to you personally and also to identify you when using our site. See our cookie policy for more information
We will use the information to make your visit more productive, to advise you of similar products available, to advise you of new updates and products and to process any orders or contact you have with us. Generally we will use the information to make our site better and more user friendly for all users.
If you do not wish to receive marketing information via email or sms please advise us by either unsubscribing from such listings or writing to us via our contact page.
Should you wish to obtain copies of our holdings about you we reserve the right to make a charge to cover administrative costs – this will be advised at the time of asking and will be in line with any data protection guidelines.
SHARING YOUR INFORMATION
We may share your information with third parties only where it allows them to act on our behalf in a marketing capacity or to complete an order (ie courier / carrier) you have placed with us. We may share with a search engine provider to enable us to enhance our service.
We may pass on your information if we are legally obliged to. Either in pursuit of a claim by ourselves or in response to a request by the authorities following up on suspected criminal activities.
We WILL NOT share your details with a third party other than above. We will never sell our contacts lists unless we are selling the company as a whole.
DATA STORAGE
Data is stored on secure servers which may or may not be within Europe. We will take all possible steps to ensure your data is secure as will our partners who may store this on our behalf. Unfortunately not all information on the internet can be guaranteed secure and whilst we will take all steps we can we cannot offer any such guarantee and by using our site you agree that this is acceptable to you.
Any password you create will be personal to you and should be kept private and not shared with others.
CHANGES TO THIS POLICY
Any changes to this policy will be posted to this page.
COOKIE POLICY
COOKIE USE
Our website uses cookies to allow us to give you a better service when you visit our website. Cookies are stored on your computer – they have no separate activity other than to enhance your use of our website – by saving searches, passwords or suchlike. They cannot be used to access any other parts of your computer.
We use cookies to help you to navigate our site by saving some information and making signing in easier and security tighter. We also use the information for statistical purposes to help us analyse traffic to our pages to help us design a better website that meets the requirements of our customers.
If you require further information please contact us via the contact us page.